QUESION
Our office is open Monday to Friday, 9 AM to 6 PM (KST).
Please note that we are closed on weekends and public holidays.
All inquiries will be handled promptly during our business hours.
Yes, we guarantee that all products we supply are 100% certified and authentic.
We work directly with trusted manufacturers to ensure quality and safety.
Your trust is our priority.
We ship worldwide via UPS or DHL or FEDEX. Orders are generally dispatched within 3 days after payment is received and shipped directly from South Korea.
Shipping is free worldwide when you spend over $250 USD.
Depending on your location and preference, you may choose your preferred carrier. Please note that if you require UPS delivery with a signature, additional fees may apply — contact us before choosing this option.
Once your order is shipped, you can track your package via the carrier’s website. We advise grouping your items in one order, as we cannot combine separately placed orders.
Special care is taken to protect fragile items, and boxes are amply sized and well-protected.
We take great care to ensure the quality of our products.
Please note that we do not accept exchanges or refunds for change of mind once an order has been shipped.
If you receive a defective or incorrect item, please contact our customer service team within 3 days of receipt, and we will arrange an exchange or refund.
Please understand that we cannot accept exchanges or refunds for products that have been opened or used.
We strongly recommend that you double-check product details before placing your order.